Sales Managers’ Most Common Mistakes — #2 

by Dave Kahle

In most organizations, sales managers are the essential bridge between the company’s sales goals and the realization of those goals.  The gritty day-to-day interactions between the sales people and their customers are frequently filtered through the perspective of the sales manager on their way up the ladder.  The aspirations and strategies of the company’s management must be imprinted by the realism of the sales manager as they come down from above.  Sales managers are the conductors who carefully orchestrate the tentative entanglement of the sales people with their management.

          It’s an incredibly important and difficult job.  Unfortunately, it is often the most under-trained job in the entire organization.  Instead of providing information on the best practices and processes of the job, most companies hope their sales managers will have learned enough during their days as a field sales person to provide some roadmap as to how to do this job well.

          Alas, only a small percentage of untrained sales managers ever really figure it out, arriving by trial and error and after hours of study at the best practices of an effective sales manager.  The overwhelming majority find themselves caught up in the urgencies of the moment, the tempting details of all the transactions, and the continuing onslaught of crises, and are never able to set in place a systematic blueprint for their success.

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The net result? 

Few sales people are effectively managed.  All parties, executive management, sales manager and sales people, bounce from one frustration to another.  Company objectives are met frequently by happenstance, sales people are not developed to their fullest potential and sales managers lurch from one crisis to another.

         Certain common mistakes often arise out of this unhealthy situation.  As a long time consultant and educator of sales people and sales managers, I frequently see these three most common maladies suffered by sales managers.

Sales Managers’ Most Common Mistakes — #2

Lack of regular and systematic direction and feedback for the sales people.

The relentless attraction of the urgent, and the demanding shouts of the transaction, like the pleading of a toddler, have a tendency to overwhelm the time and attention of most sales managers.

     Sales managers often have the best of intentions.  For example, they may need to do a set of performance reviews by the end of the year.  But there is a big presentation in one account to which they need to attend.  Another account wants to complain about so... READ THE FULL ARTICLE HERE

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