Has a systematic approach to collecting, processing, storing and accessing information about their products and services. Best Practices #42

by Dave Kahle

Sometimes I am almost embarrassed to have to actually spend time describing some of these best practices.  There are some that seem so blatantly obvious, so basic, that there can’t possibly be salespeople who don’t do them.

     Alas, no matter how basic and fundamental a best practice may sound, there are good numbers of salespeople who just don’t implement that practice well.  They may agree on the concept, and give lip service to the idea, but they just don’t find themselves practicing that procedure with any discipline.

Difficult and Irate Customers!

These are the kinds of sales calls that keep us awake at night.  They get under our skin and bother us for weeks.

We all have them. 

While they may be few in number, the potential impact is huge:

• They cause us to be upset.
• We lose our confidence.
• They could cost us huge dollars of sales.
• The spin-offs – disgruntled customers telling others about their problem -- can expand like ripples on the water.

            Let me help.  In this 60-minute webinar, I’ll show you:

•  Two fundamental attitude shifts that will make all the difference.
•  A step-by-step process to effectively handle an irate or upset customer.
• A powerful skill that will enable you to get along with anyone—even the most irritating and difficult customers.
• A specific set of tactics for customers who are:

           Unreasonably demanding 

           Constant complainers

           Intimidating

           Sarcastic

           Know it all

           Excessively picky.

You’ll leave equipped with a set of tools that will allow you to confidently handle difficult and irate customers.

$47. Friday, June 28, at 12:30 PM (eastern)

Register here!

     That’s why the best practices are called best practices. You have to do them.  It’s one thing to acknowledge their value and expediency; it’s quite another to routinely execute them with excellence.

     This one falls into that category.  Could there possibly be a salesperson who doesn’t have all the literature for every product or service he sells — the specifications, the efficacy studies, the price and packaging – organized so he can easily find it and retrieve it?

     More than you would think.

     As a result, they look unprepared and unorganized in front of the customer, waste time looking for things they should... READ THE FULL ARTICLE HERE