One of the DEADLIEST mistakes I see many salespeople make is mirroring their customers' energy.
Here's what I mean:
When a customer is upset or frustrated, they get defensive or equally emotional.
Now, as much as I understand how much of a test of patience it can be to respect a person who may be yelling or behaving like a
two-year-old…
It’s important to remain calm and composed.
Consider it a modest investment in exchange for a profitable, long-term client.
That's not to say you respect the
behavior.
Instead, only that you respect the person.
Because 99 times out of 100, you are not the object of the customer's anger.
You are just a small tree in the path of a swirling
tornado.
But unlike the small tree, you have the power to turn that swirling tornado into a gentle breeze that's beneficial for both you and your customer.
And how do you do that?
By making your customer think
rationally instead of emotionally!
That's because a rational person thinks clearly and makes decisions based on logic rather than impulse.
Which is why, the second a difficult customer gets into a rational state, they immediately realize that you're there to help them.
And that’s when a tense situation begins turning into a productive one.
Now I know that's easier said than done.
However, I know some strategies that can help you do that!
And on June 21st, at 12:30 PM (Eastern), I'll share them as part of my groundbreaking webinar, where I'll show you how to turn difficult customers into some of your most cooperative, profitable, and long-term clients.
Specifically, here’s what you’ll discover:
- My ORIGINAL 4-step “crack the egg process” that is SO powerful and SO effective you can use it to win over any difficult customer, often melting their anger into a pleased smile and sometimes even embarrassment for their initial overreaction.
- The very FIRST thing you should do when a difficult customer approaches you - Get this wrong and there’s a strong probability you’ll lose
them forever.
- Five distinct types of difficult customers and how to deal with each one of them according to their level of difficulty.
- What to say to restore rationality in an emotionally charged customer - this alone could make attending the webinar worth it for you, since a bad-mouthing customer can literally ruin your
entire day.
- Plus, a ton of other strategies!
All in all, I'm putting a ton of effort into preparing for this webinar.
And I believe you'll benefit a lot from it.
Especially if you'd like to...
Profit from difficult customers over and over again.
Or set yourself apart by handling challenging customers with ease.
Or upgrade your or your team's abilities with some of the most advanced sales skills possible.
Plus, everything that I'll be sharing will be super practical.
So you could easily 5x, 10x, or even 20x your ROI in no time.
Especially considering the fact that this webinar is priced at only $47.
On top of that, because this could be my last webinar until August, I'm packing it with extra value to make up for the potential two-month break.
So if that interests you…
I suggest registering for this webinar immediately.
Because it will take place on June 21st, at 12:30 Eastern Time, which is not too far away.
And if you forget to register for it, you'll miss out on all the incredible value packed into this session.
Register Now: How to turn difficult customers into some of your most co-operative, profitable, and long-term clients
June 21st, at 12:30 PM (Eastern)
Looking forward to seeing you there!
