3 Ways Sales People Can Improve Their Presentations

by Dave Kahle

In my first professional, full-time sales position, the company brought all the new sales people to a six-week training class in Mill Valley, California.  There, we memorized three, four-page, single-spaced sales presentations.

     Most days consisted of practicing those presentations in role-playing scenarios, having them video recorded, playing them back, and then having the group critique them.  We would do it again the next day, only better than the day before.  Believe me, when we were finished, we knew how to present those products.

     While that kind of meticulous preparation is overkill for many selling situations today, it was based upon a principle that is all too often disregarded by sales people today.  The principle is this:  If you are going to present effectively, you must prepare thoroughly.

     Unfortunately, far too many sales people fail to thoroughly prepare their presentations.  There are a variety of reasons.

One.

Some sales people think of themselves as “great relationship builders.” This leads them to the position where they believe that they don’t need to be able to execute proven sales practices because their relationships will trump everything else.  “The customer will buy it because he likes me,” they think.

Difficult and Irate Customers!

These are the kinds of sales calls that keep us awake at night.  They get under our skin and bother us for weeks.

We all have them. 

While they may be few in number, the potential impact is huge:

• They cause us to be upset.
• We lose our confidence.
• They could cost us huge dollars of sales.
• The spin-offs – disgruntled customers telling others about their problem -- can expand like ripples on the water.

            Let me help.  In this 60-minute webinar, I’ll show you:

•  Two fundamental attitude shifts that will make all the difference.
•  A step-by-step process to effectively handle an irate or upset customer.
• A powerful skill that will enable you to get along with anyone—even the most irritating and difficult customers.
• A specific set of tactics for customers who are:

           Unreasonably demanding 

           Constant complainers

           Intimidating

           Sarcastic

           Know it all

           Excessively picky.

You’ll leave equipped with a set of tools that will allow you to confidently handle difficult and irate customers.

$47. Friday, June 21, at 12:30 PM (eastern)

Register here!

     While there may have been a time when that was true for some customers, it certainly is a prescription for failure today.  Customers today are generally far too pressured to wring value out of every minute of their day to make buying decisions solely on the basis of a relationship.

     In many cases, the relationship provides access and preference, but the product or service offered must stand up under increasing scrutiny.  And that means that the sales person must be able to present it intelligently and persuasively.

Two.

Other sales people think of themselves as “quick on their feet.”  They don’t need to prepare, they think, because their superior ability to ad-lib will see them through.  Because there is little substance to their “ad-libbing,” they end up wasting both the customer’s time as well as their own.

     I never will forget going to hear a well-known, celebrity speaker.  He hadn’t prepared a bit for this presentation, he announced to the 200 to 300 people in the audience, because he believed... READ THE FULL ARTICLE HERE