Before I tackle your question head on, let me sketch a little more background. Here’s a phrase to remember: Learning event. What’s a learning event? It’s an experience you have in which you encounter some new ideas, you gain insights in new ways of seeing existing ideas, or you are reminded of behaviors and practices of which you may have been aware, but from which you have
drifted away.
So, reading a newsletter could be a learning event. So could a sales meeting or a conversation with one of your colleagues. So could five minutes spent after a sales call reflecting on what went well and what didn’t.
What’s important is this: As a result of a learning event, you focus on some better behavior which you are going to implement in the future. Learning, for adults, is all about behavior. In other words, you must find something that you can do differently,
and decide to do that thing.
For example, you may have participated in one of my seminars. That’s a learning event. Following the seminar, you say to yourself, “I really should spend more time prioritizing my customers, so that I don’t ...
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