A selection of the best of Dave’s Ezines from the past month.
In all of my training and consulting work, I’ve found it helpful to establish, right at the beginning, a big-picture view of the sales process. From there we can understand every sales principle and practice, and use the big picture to focus our efforts to improve the effectiveness of our organization and our personal efforts...
In a very fundamental sense, in face-to-face, one-on-one selling, the ultimate goal is something larger and more significant than the sale itself. It is the creation of a positive business relationship because the relationship supersedes the transaction and makes all future transactions much easier and more profitable. Think of that annuity...
A difficult customer – someone who is angry or upset – can be one of the most challenging and rewarding encounters for most companies. If your people handle the situation well, you will often gain a long-term customer. Mishandle it, and you’ll watch the situation dissolve into lost business and upset people...
Q: The thing that distinguishes us from our competition is service. How do I make our service more tangible to our customers?
A: Here’s the problem. Nobody seems to be able to clearly define what “better service” really means. And since the definition is so fuzzy, it’s easy to claim to do it better...
Improved Time Management is the Greatest Challenge
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Church buildings are often referred to as “God’s house.” Pastors are often imbued with special authority, and giving to the local church is held up as a prerequisite for the Christian life. All these together combine to send the message that “real ministry” is only done under the auspices of the established institution.
The Scriptures teach that no work is better, more blessed, or more holy than any other. Whatever you do, whether it is under the auspices of organized religion or not, is important because of for whom you do it, not what you do...
Featured Podcast:
Why Set Goals
Why goals are such an important part of a successful life...and especially a salesperson's life?
Everyone needs a bit of inspiration, education, and motivation.
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