Until a little while ago, when I was watching one of those reality home improvement shows. On it, a professional painter demonstrated
the best way to apply masking tape, hold a brush and apply the paint. Yikes! I was doing it all wrong.
All this time I thought I was pretty good, in my own self-taught, learn-on-my-own sort of way. I guess I really didn’t have any standard. But I almost always painted by myself and had only my own opinion. I thought I was pretty good compared to what I thought was good.
Only when I discovered the best practices of a true professional, I saw that my own ideas were not up to the standard. I wasn’t nearly as good as I thought I was. If
I’m going to become really good -- objectively, verifiably good -- I must change my routines and incorporate the best practices.
So it is with sales as well. The world is full of sales people who have learned on the job, pretty much on their own, and have never been exposed to the best practices of the profession. They delude themselves, as I did, holding the opinion that they are pretty good. And that delusion keeps them lingering in levels of performance considerably beneath what their
potential would allow them.
Sales managers often share that delusion, and occupy
themselves with other matters, unable or unsure how to improve the performance of their team. Typically, the sales manager was, in a previous incarnation, a high performing sales person. He/she was part of the five percent who learned on their own, who studied the best practices, and who incorporated them into his routines. As a result, that sales manager, formerly high performing sales person, expects every other sales person to be just like him; to have the same motivation,
the same drive, the same ability and propensity to learn. He, therefore, makes little effort to expose the sales team to best practices, because he did it on his own.
That’s too bad. Every profession in the world develops a body of knowledge about the best way to do that job. And every professional in the world is expected, if they are serious about the profession, to regularly study those best practices, and to incorporate them...[CLICK HERE TO READ THE ENTIRE ARTICLE ONLINE]